September 29, 2020 | 4:00 pm
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Changes in Management and Support

Hello,

There are a number of important changes I want to talk about today. The first being a change in support hours due to a need for our support staff to focus on group expansion as well as our wanting to be able to provide better customer service. Our hours for customer service and technical support will be 12 PM to 10 PM PDT Sunday – Thursday, 12 PM to 12 AM Friday and Saturday. We also may not be on chat but someone will be around to respond to your ticket within our 12 hour response guarantee (Usually a LOT sooner). If you have a service emergency (everything is down) you can always reach out to us via email or phone on our contact page.

Now on to the second reason for today’s post; there have been some changes to the management team. Rick has resigned and we wish him luck in his future. Pending the end of Rick’s term (July 1st) Kevin Gordon our Customer Service Lead will be taking over as Acting Operations Coordinator. At the end of the term the board will discuss a suitable replacement or confirm Kevin’s remaining in the position. Also with Rick’s departure has come the introduction of a new Board Member Kris Parker who has been helping to run our Minecraft operations for a little over six months now. Anyone with questions or concerns regarding this change can reach out to me directly or always email board (at) imagogame.com.

Regards,

Josh
IGA Management Team

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